PRIVACY POLICY
The Reflective Way
Last Updated: November 2025
Silvia Paola Pineda Ríos, operating as The Reflective Way ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (thereflectiveway.com) or use our services.
Business Information:
PINEDA RIOS SILVIA PAOLA
Tax ID (RUC): 1716110091001
Location: Quito, Ecuador
Email: silvia@thereflectiveway.com
Website: thereflectiveway.com
When you interact with our website or services, you may provide:
Contact Information: Name, email address, phone number (optional)
Session Information: Details you share during coaching sessions (strictly confidential)
Payment Information: Processed through PayPal (we do not store credit card details)
Communication Data: Messages sent through contact forms or email
Pre-Session Forms: Reflection prompts, intake forms, or preparation materials you complete
Our website and third-party service providers may collect:
Technical Data: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent on site, referral sources (via MailerLite analytics)
Cookies: Essential cookies for website functionality (we do not use third-party tracking cookies)
We use your information to:
✓ Provide and deliver our travel coaching services
✓ Schedule and conduct coaching sessions via video call
✓ Send you free resources (guides, newsletters) you've requested via MailerLite
✓ Process payments securely through PayPal
✓ Respond to your inquiries and provide customer support
✓ Improve our website and services based on your feedback
✓ Comply with legal obligations (e.g., tax reporting in Ecuador)
✓ Send session reminders and follow-up materials related to your coaching program
We will NEVER:
❌ Sell your personal information to third parties
❌ Share your session details or coaching conversations without your explicit written consent
❌ Send you marketing emails without your permission (you can unsubscribe anytime via the link in any email)
❌ Record sessions without your prior consent
To provide our services, we work with the following trusted third-party providers. Each has its own privacy policy governing how they handle your data.
Purpose: Manage email list, send newsletters, deliver free resources (e.g., guides, pre-trip check-ins)
Data collected: Email address, name, subscription preferences, form responses
Privacy Policy: www.mailerlite.com/legal/privacy-policy
Purpose: Process payments for coaching services securely
Data collected: Payment information (handled entirely by PayPal; we do not store credit card details)
Privacy Policy: www.paypal.com/privacy
Purpose: Schedule free clarity calls
Data collected: Name, email, time zone, appointment details, optional notes
Privacy Policy: www.calendly.com/privacy
Purpose: Conduct online coaching sessions via video call
Data collected: Name, email, session metadata (we do not record sessions without your explicit consent)
Note: We use various video conferencing platforms. Sessions will not be recorded without your explicit written consent.
Note: We do not currently use Google Analytics or similar third-party tracking tools. If we implement them in the future, this policy will be updated to reflect that change.
You have the right to:
✓ Access: Request a copy of your personal data we hold
✓ Correction: Update or correct inaccurate information
✓ Deletion: Request deletion of your data (subject to legal obligations, such as tax records)
✓ Opt-Out: Unsubscribe from marketing emails at any time via the unsubscribe link
✓ Object: Object to processing of your data for specific purposes
✓ Data Portability: Request your data in a portable format (e.g., CSV, PDF)
To exercise any of these rights, contact us at: silvia@thereflectiveway.com
We will respond to your request within 30 days.
We retain your personal information only as long as necessary to provide services and comply with legal obligations:
Coaching session notes: Retained during active coaching engagement, but not retained indefinitely
Payment records: Retained as required by Ecuadorian tax law
Email list data: Retained until you unsubscribe or request deletion
If you request deletion of your data, we will comply except where retention is legally required (e.g., financial records for tax purposes).
We take reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, or disclosure, including:
However, no internet transmission or electronic storage is 100% secure. You share information at your own risk. If you believe your data has been compromised, contact us immediately at silvia@thereflectiveway.com.
All information shared during coaching sessions is strictly confidential and will not be disclosed to third parties except in the following circumstances:
With your explicit written consent
When required by law (e.g., court order, legal investigation)
To prevent harm to yourself or others (e.g., risk of harm to self or others, child abuse)
Your privacy and trust are foundational to our coaching relationship.
Our website uses essential cookies only, which are necessary for the website to function properly (e.g., maintaining your session, form functionality).
We do not use:
Third-party advertising cookies
Analytics tracking cookies (e.g., Google Analytics)
Social media tracking pixels
If we add tracking tools in the future, we will update this policy and notify you accordingly.
We are based in Ecuador and work with clients worldwide. By using our services, you consent to your information being:
Transferred to and processed in Ecuador
Processed by third-party service providers located in other countries (e.g., USA for MailerLite, PayPal, Calendly)
These third-party providers are required to comply with applicable data protection laws and have their own privacy policies governing international data transfers.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at silvia@thereflectiveway.com, and we will delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Changes will be posted on this page with an updated "Last Updated" date at the top.
Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
Email: silvia@thereflectiveway.com
Website: thereflectiveway.com
The Reflective Way
Silvia Paola Pineda Ríos
Tax ID (RUC): 1716110091001
Quito, Ecuador